Shipping policy
Shipping Policy
Effective Date: [DATE]
Thank you for shopping with [STORE NAME]. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with us, you agree to the terms outlined below.
1. Order Processing
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Orders are typically processed within 1–3 business days after successful payment confirmation.
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Orders are processed only on business days (Monday to Saturday), excluding public holidays.
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During product launches, sales, festivals, or other periods of high order volume, processing times may be longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, where available.
2. Shipping Locations
We currently ship across India.
If international shipping becomes available, it will be clearly indicated on our website.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions, which will be subject to the terms of the applicable offer.
4. Estimated Delivery Time
Estimated delivery times are:
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Metro Cities: 2–5 business days
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Other Cities and Towns: 3–7 business days
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Remote or Rural Areas: 5–10 business days
These timeframes are estimates only and are not guaranteed.
Delivery times may vary depending on courier operations, weather conditions, public holidays, local restrictions, or other circumstances beyond our reasonable control.
5. Order Tracking
Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where applicable).
You can use the tracking details to monitor the progress of your shipment.
6. Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery cannot be completed because:
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the customer is unavailable,
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the delivery address is incorrect or incomplete,
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the customer refuses delivery, or
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the shipment remains unclaimed,
the package may be returned to us.
Additional shipping charges may apply if the order needs to be shipped again.
7. Incorrect Shipping Information
Customers are responsible for providing accurate:
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Name
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Phone number
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Shipping address
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Postal/PIN code
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided during checkout.
8. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to:
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Courier delays
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Weather conditions
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Public holidays
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Natural disasters
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Government restrictions
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Transportation disruptions
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High order volumes
Such delays do not automatically entitle customers to cancel their order or receive a refund.
9. Damaged Packages
If your package arrives visibly damaged, please:
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Take clear photographs of the package before opening it.
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Record an unboxing video from the moment the sealed package is opened.
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Contact us within 48 hours of delivery.
Failure to report the issue within this timeframe may affect our ability to investigate and assist.
10. Lost Shipments
If your shipment appears to be lost in transit, please contact us.
We will work with the courier partner to investigate the shipment and provide an appropriate resolution, where applicable.
11. Order Modifications
Once an order has been placed, we cannot guarantee that changes to the shipping address, products, or other order details can be accommodated.
Please contact us immediately if you need assistance, and we will make reasonable efforts to help if the order has not yet been processed.
12. Shipping Restrictions
We reserve the right to refuse or cancel shipments to locations that are not serviceable by our courier partners or where delivery is prohibited by law.
13. Contact Us
If you have any questions regarding shipping or your order, please contact us:
[STORE NAME]
Email: [EMAIL ADDRESS]
Business Address:
[BUSINESS ADDRESS]